Privacy Policy

Last updated: 15 January 2026

This Privacy Policy explains how syncluxis S.A. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

syncluxis S.A. is the data controller responsible for your personal data. Our details are:

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website or services.

Information You Provide

  • Contact details (name, email address, phone number)
  • Business information (company name, industry, role)
  • Communication preferences and inquiry details
  • Account information for our analytics platform
  • Payment and billing information

Information Collected Automatically

  • Website usage data (pages visited, time spent, clicks)
  • Device information (browser type, operating system, IP address)
  • Location data (country and city based on IP address)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for legitimate business purposes and only when we have a lawful basis to do so. How we use your information depends on the services you use and your relationship with us.

Service Delivery

  • Providing our analytics platform and related services
  • Processing transactions and managing your account
  • Delivering customer support and technical assistance
  • Communicating about your account and services

Business Operations

  • Responding to inquiries and providing information
  • Improving our website and services
  • Conducting research and analysis
  • Ensuring security and preventing fraud

Marketing and Communications

  • Sending marketing communications (with your consent)
  • Providing relevant content and offers
  • Measuring campaign effectiveness
  • Building customer relationships

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for specific purposes
  • Contract: When processing is necessary to perform our services
  • Legitimate Interest: For business operations, security, and improvements
  • Legal Obligation: When required by law or regulation

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our services, including:

  • Cloud hosting and infrastructure providers
  • Payment processing services
  • Customer support platforms
  • Marketing and analytics tools

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our retention periods are based on business needs and legal requirements.

Retention Periods

  • Customer account data: Duration of relationship plus 7 years
  • Marketing data: Until consent is withdrawn
  • Website analytics: 26 months maximum
  • Support communications: 3 years after resolution

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

  • Right to access your personal data
  • Right to receive a copy of your data in a portable format

Correction and Deletion

  • Right to correct inaccurate or incomplete data
  • Right to erasure ("right to be forgotten") in certain circumstances

Processing Control

  • Right to restrict processing in certain situations
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@syncluxis.top or +351 226 051 263. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Employee training on data protection
  • Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules for intra-group transfers

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws. In Portugal, the supervisory authority is the Comissão Nacional de Protecção de Dados (CNPD).